I've worked with Subaru dealers in Vermont,
New Hampshire and Oregon. I've felt reasonably good with all of them. While this
was only my first interaction with Cook Subaru service, I have no doubt that
this is a service department that is professional and ethical. Really
appreciated Darrell's clear communication, warm demeanor and good advice. He
got everything done on time, including saving a summer tire, which means I don't
have to replace 4 tires next spring. I have no need to look elsewhere for any
of my Subaru service needs. Thanks. -Richard M.
We would like to heap some praise on Darrel and
his support staff for their work this week. Primarily in for the airbag recall,
they also resolved an annoying rattle that had been present for over two years
- anchoring that heat shield makes a big difference - feel like a new car!
Advice on bulb replacement is also greatly appreciated. Darrel also took extra
time to explain everything in detail - good for me, but makes for better
understanding for my daughter.
-John M.
I have two small children in my wrx in car seats
and so I am always worried about the overall safety of my vehicle. Darrel in
service went above and beyond to inspect all the safety features on the vehicle
as well as explained to me how the safety features work to keep my family safe.
He made sure my tires were rotated even after I told him I didn't think they
needed to be. But he assured me that the wear was uneven and needed to be
rotated to keep us safe as a family. Being a single mother is hard and safety
is always my number one concern. But Darrel and the folks over at cook subaru
take my family's safety extremely seriously and that makes me feel like I made
the best decision buying subaru. Because of their dedication to safety and
attention to detail, I will remain a Subaru customer for life. - Bethany K.
We had a good experience buying our Subaru from here. Leon was very pleasant to deal with and kept things honest. We were treated very decently, and Leon showed no frustration with how particular in deliberating the purchase we were. I feel that between Izzy and Leon, they never promised anything they couldn't deliver and they laid out a plethora of options concisely. We were able to make a very informed purchasing decision and they let us take whatever time we needed, knowing full well that we were researching alternative places and prices. After all the homework we did, and looking at many vehicles throughout the state at competing dealerships, we found the value we were looking for right locally in the town where I live and work. It was also good to have a rapport with the dealership as I work with people who know them personally or people they're related to. If we had any issues, it would be a matter of personal reputation for them at stake, and that was a factor in our decision. If Leon sees this, thanks for coming out and meeting us while we were just browsing cars, you're very attentive and had a lot of accurate information on your inventory. It's one thing for a salesman to spew whatever it takes to make a sale, but you represented the products honestly. I respect that a great deal. - Mark J.
Darrell and his team are so reliable and truly go above and beyond -- last month I accidentally had my husband's tires in my car on the day he was supposed to get his tires put on... I couldn't get away from work so Darrell coordinated having someone from his team DRIVE TO HAYDEN to get the tires for us! It was during one of their busiest times due to the heavy snowfall in October - and Darrell bent over backwards for us. I highly recommend Cook Subaru's service department - they have integrity, skills, take the time to talk things over, and will always share a smile no matter how busy. Thanks Darrell! - Adrienne I.
I want to thank the entire staff there for
helping me out. We had a family emergency and needed to get our Ascent serviced
and tires changed to head out back to Texas. From Barbara in Service to Rusty
at the front desk they were very helpful squeezing us in. Darrell and his team
were super. Rusty helped us get a loaner for appointments we had during the car
service time. Darrell made sure all went well. Thank you all. - Steven J.